1. Which was not recommended as a guideline for transformational leaders?
a. ask followers to place their trust in the special ability of the leader
b. express confidence that followers will be able to attain the vision
c. use dramatic, symbolic actions to emphasize key values in the vision
d. empower followers to find effective ways to attain the vision
2. Which is most likely to be effective for implementing major change?
a. make followers feel responsible for failure of the old strategy
b. provide opportunities to experience early success in implementing change
c. emphasize the obstacles so followers will not become complacent
d. maintain control over sensitive information about new problems