1. _____________ decisions are routine, address specific problems, and result in relatively structured solutions.
a. Programmed
b. Nonprogrammed
c. Strategic
d. Operational
2. _____________ decisions focus on the day-to-day running of the company.
a. Operational
b. Strategic
c. Top-down
d. Decentralized
3. Which type of decisions are made by employees--not managers--about their work?
a. top-down
b. decentralized
c. programmed
d. nonprogrammed