Every student who wishes to enter the public library at Hotel de Ville (HdV) in the center of Paris, needs to go through the following steps: Show your ID to one of the two guards at the entrance of the HdV building—20 seconds Have your bag go through the metal detector—30 seconds Give your ID card to the ground floor desk clerk, who will give you in exchange a magnetic badge—1 minute Take the stairs up to the fourth floor of the building, where the library is located—2 minutes (Note: multiple people can be on the stairs at the same time) Show your badge to one of the two desk clerks at the library entrance to have your badge number archived—30 seconds Enter the library and get assigned to a numbered seat by one of the two librarians—40 seconds
Which step is the bottle neck step? What is the process capacity?