1. Which statement about supply chains is best?
a. New product development is not a supply chain function.
b. If a supplier uses a shipping company to send product to a customer, the shipping company is technically not a supply chain member.
c. Funds in a supply chain flow upstream only.
d. Flows in a supply chain may be managed by an intermediary.
2. Managing conflict involves different degrees of________ and _______.
a. time; space
b. Personal involvement; organizational involvent
c. Cooperativeness; assertiveness
d. Detail; Context
e. None of these