Which service recovery strategy is banjo bob, Marketing Management

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Which service recovery strategy is banjo bob

Problem: Banjo Bob repairs guitars, banjos, and other stringed instruments for a living. Banjo Bob promises his customers "100 percent satisfaction in every repair." Which service recovery strategy is Banjo Bob? Learn from lost customers Make the service fail safe Use procedural fairness Treat customers reactively

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Marketing Management: Which service recovery strategy is banjo bob

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