1. Which of the six ways to overcome resistance to change do you believe is the most important?
2. Select two sport organizations and discuss the differences between their cultures.
3. Discuss how the two types of innovations could be used by a manufacturer of golf balls.
4. Discuss how you would use team building to improve the effectiveness of a team you are playing on or have played for.
5. Do you agree with the core values of TQM? If not, how would you change them?