a) Which of the following would not contribute to the leaning of services?
A. improve the reliability of vendors
B. increase the flexibility of the service system
C. have service workers handle multiple tasks
D. standardize the service output
E. improve the service process
b) Because the lean philosophy is so consequential competitively, firms are often advised to adopt it ________.
A. with products in the introduction phase of their life-cycle
B. with their vendors first
C. completely all at once
D. sequentially over time
E. globally before locally