1. The 1996/1998 Burke-Litwin Model Summary Score for the Dime Bancorp, Inc.’s two organization opinion surveys showed that employees’ perceived the organization’s most significant improvements over time as ______.
external environment, management practices, structure, and skills/job match
leadership, culture, mission and strategy, and performance
work unit climate, motivation, systems, and individual needs and values
external environment, culture, skills/job match, and performance
2. Which of the following were considered problems that required change in the “small professional services partnership” case?
The firm did an excellent job of mentoring.
Leadership treated the firm too much like a club instead of a business.
Leadership had the skills to lead the organization’s change effort.
all of these