1. Which of the following statements regarding quality are true? Select all that apply.
Quality means the same thing for everyone.
Quality is a matter of judgment.
According to Dr. Avedis Donabedian, quality measures goodness.
Quality involves technical care and the interpersonal exchanges between the caregiver and the client.
2. Which of the following statements describes public controls?
Provided by non-government agencies
Result from the passage of laws and are imposed by government agencies
Compliance is voluntary
Substitute for government inspections