1. Which of the following reduces process loss?
a. making clear role and task assignments
b. tolerating free riders
c. both of these
d. neither of these
2. What term refers to guiding and influencing others to work willingly toward the leader’s objective?
a. power
b. management
c. leadership
d. ethics
3. ___________ are generalizations people make to differentiate groups of people, such as believing that men are better leaders than women.
a. Leadership skills
b. Stereotypes
c. Task results
d. Motivations