1. Which of the following is true of explicit knowledge?
a. It is what employees can learn only through experience.
b. Most of the knowledge in a company occurs in this form.
c. It cannot be communicated easily from person to person.
d. It does not affect the performance of an employee.
e. It is a large part of what companies teach in training sessions.
2. _____ refers to concrete examples of the impact of training that show how learning has led to results that a company finds worthwhile and credible.
a. Utility analysis
b. Success cases
c. Return on expectations (ROE)
d. Outcome practicality