Question 1: Which of the following refers to the tendency to see one's own personal traits in other people?
- Perceptual defense
- Projection
- Stereotyping
- The halo effect
- Figure-ground
Question 2: Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
- Stereotyping
- Projection
- Figure-ground
- The halo effect
- Perceptual defense
Question 3: ____ is considered by many employees to be the most effective work-life practice.
- Daily flextime
- Offsite childcare
- Work from home network
- Telecommunication
- Reduced work schedule
Question 4: Which of the following describes the last step in the perception process?
- Observing information
- Screening the information
- Selecting what to process
- Organizing the selected data into patterns
- Transmitting the observed information
Question 5: The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
- readiness level.
- satisfaction level.
- level of commitment.
- level of security.
Question 6: In general, research has found a(n) ____ relationship between personal traits and leader success.
- strong
- weak
- positive
- negative
- inverse
Question 7: Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
- Transactional
- Charismatic
- Traditional
- Supportive
- Team
Question 8: Two leadership styles used by Fiedler in his contingency theory were
- employee-centered and job-centered.
- consideration and initiating structure.
- concern for people and concern for production.
- relationship-oriented and task-oriented.
- employee-oriented and relations-oriented.
Question 9: Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
- Task complexity
- Task identity
- Task significance
- Task structure
- None of these
Question 10: According to Maslow, the highest order needs are
- self-actualization needs.
- physiological needs.
- esteem needs.
- belongingness needs.
- safety needs
Question 11: Alderfer referred to the needs for physical well being as ____ needs.
- physiological
- existence
- belongingness
- relatedness
- growth
Question 12: ____ describe the most basic human physical needs, including food, water and oxygen.
- Self-actualization needs
- Physiological needs
- Esteem needs
- Belongingness needs
- Safety needs
Question 13: ___ focus on employee learning of desired work behaviors.
- Contingency theories
- Situational theories
- Content theories
- Process theories
- Reinforcement theories
Question 14: What are the key elements of communication?
- Encoding, message, and feedback
- Encoding, noise, and symbols
- Message, circuit, and decoding
- Feedback, message, and perception
- Feedback, circuit, and perception
Question 15: Communication is defined by the text as the process by which information is
- shared.
- exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
- received.
- transmitted to others.
- stored.
Question 16: Which of these is the richest medium for communication?
- Telephone conversations
- Face to face contact
- Electronic media
- Written media
- Voice mail
Question 17: The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
- personal information.
- vicious gossip.
- business-related.
- destructive because it is not accurate.
Question 18: ____ is the extent to which team members are attracted to the team and motivated to remain in it.
- Norming
- Commitment
- Caring
- Cohesiveness
Question 19: ____ is a role in which the individual provides support for team members' emotional needs.
- A task specialist role
- A dual role
- A nonparticipator role
- A socioemotional role
Question 20: ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
- BATNA
- A bargaining zone
- Mediation
- Integrative negotiation
- Distributive negotiation
Question 21: There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
- task specialist, socioeconomic
- generalists, socioeconomic
- task specialist, socioemotional
- generalists, socioemotional
- socioemotional, socioeconomic
Question 22: Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
- A liquidity ratio
- An activity ratio
- Return on total assets
- A current ratio
- Profit margin on sales
Question 23: ____ indicators focus on production and operating statistics.
- Financial performance
- Business process
- Critical success
- Potential for learning and growth
- Performance measurement
Question 24: Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
- Open-book management
- Economic value-added system
- Activity-based costing
- Inappropriate control system
Question 25: The ____ offers some indication of the degree to which various countries are open regarding economic matters.
- Opacity Index
- Economic Index
- Clarity Index
- National Index
- Foreign Economy Index