1. Which of the following is the first and last of the ten commandments for good listening?
a. remove distractions
b. show the talker you want to listen
c. stop talking
d. hold your temper
e. be patient
2. Henry just heard a rumor from one coworker. He immediately goes out to the water cooler and tells that rumor to the first person who happens to walk by. This represents a ________ grapevine.
a. cluster
b. leader-centered
c. gossip
d. probability
e. single-strand