1. Which of the following is NOT one of the six primary upward influence tactics?
a. ingratiation
b. personal appeals
c. rationality
d. coalition tactics
2. What personality traits are most likely to be associated with relationship conflict?
a. dogmatism and power motivation
b. extraversion and goal orientation
c. neuroticism and agreeableness
d. introversion and openness to experience
3. By definition, ____________ conflict occurs between groups at the same organizational level.
a. horizontal
b. vertical
c. hierarchical
d. information