1. __________ includes many functions that are considered non-core to the primary business strategy, such as financial and administration processes, human resource functions, call center and customer service activities, and accounting.
Cloud computing
Business processing outsourcing (BPO)
SaaS
IT outsourcing
2. Bloomberg BusinessWeek reported that knowledge workers are distracted __________ at work—texting, posting on Facebook, and so on.
Every three minutes
Every 15 minutes
Every hour
At least twice a day
3. Which of the following is not one of the new vulnerability points for hackers to target as those systems and devices get connected to corporate IT?
Cars
Assembly lines
Pumps
Web sites
4. The __________ of organizations are the things they do best and that represent their competitive strengths.
Competitive advantages
Customer-facing activities
Core competencies
Back office functions