1. Which of the following is NOT one of the best conflict resolution behaviors?
a. perspective talking
b. documenting
c. reaching out
d. meeting separately with the people in the conflict
2. What term refers to an interdependent collection of at least two individuals who share a common goal and responsibility for specific outcomes?
a. team
b. group
c. corporation
d. committee
3. Which type of teams operate semi-autonomously to create and develop new products, processes, or businesses?
a. problem-solving teams
b. virtual teams
c. self-directed teams
d. venture teams