1. Which of the following is neither an advantage or disadvantage of shifting to robot assisted assembly methods for UAV drones.
2. Which of the listening steps is the hardest for you? Explain some strategies you might use to improve this. Answer this question in at least two well-written paragraphs. Be sure to cite and reference appropriately.
3. Can customer service representatives exhibit negative behavior via the telephone or internet? If so, how and what can you do as a customer do to help diffuse the situation? Provide some great examples if you can.