1. Which of the following is most appropriate in describing the quality efforts undertaken with the Frederick Taylor management philosophy?
a. Statistical process control
b. Extensive use of quality circles
c. Widespread use of inspection
d. None of the above
2. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary?
a. Design
b. Improvement
c. Process mapping
d. Control