1. Which of the following is likely to be part of an awareness building program in the management of diversity?
a. Teaching the unofficial rules or cultural values of the organization.
b. Teaching active listening, coaching, and feedback skills.
c. Enhancing understanding of financial goals.
d. Training in the importance of flexible scheduling.
e. Training for conflict management.
2. A ________ organization may cluster jobs according to the following departments: marketing, finance, operations, accounting, and human resources.
a. functional
b. geographical
c. product
d. matrix
e. customer