1. Which of the following is included in the “Cost of Quality”?
a. Appraisal costs
b. Prevention costs
c. Brand image costs
d. Only a & b
e. All a, b & c
2. The first term is a transformation process; the second term is the corresponding industry; which pair is a correct match?
a. Location – Transportation
b. Ownership – Retail
c. Physical – Manufacturing
d. All of the above
e. None of the above