1. Which of the following is FALSE about Quality Function Deployment (QFD)? - Personal
Because of their shape, the tables are often referred to as “houses of quality”
Technical requirements are the basic input for the process deployment matrix
It is a powerful tool to translate customer requirements into process capabilities
It utilizes a series of tables to maintain links between the data collected and the final process activities
2. Which term compares an organization’s processes with the best practices to be found in its industry or others? – Personal
Benchmark
Value proposition
Performance
Bias