1. Which is not a competitive force:
1) Bargaining power of buyers
2) Bargaining power of competitors
3) Threat of substitute products or services
4) Rivalry among existing firms
5) Threat of entry of new competition
2. Which of the following is a support activity of the Value Chain Model?
1) Operations
2) Facilities
3) Organization
4) Informatics
5) Outbound Logistics