1. Which of the following is a skill associated with emotional intelligence?
Manipulating the emotions of others.
Repressing one’s own emotions.
Keeping emotion out of business relationships.
Dealing effectively with others.
Focusing only on one’s strengths.
2. Which of the following is part of achieving cost competitiveness?
lowering costs to increase profits
increasing costs to increase profits
maintaining a neutral level of costs
lowering the quality of products to increase quantity
increasing the quality of products to increase profit
3. The internal environment includes
customers and suppliers.
government and social issues.
legal and political factors.
competitors and the economy.
culture and climate.
4. _____ refers to the fact that the way a problem or decision alternatives are phrased can be more influential than objective facts.
Affective conflict
Cognitive conflict
Bounded rationality
Groupthink
Framing effect
5. Corporate social responsibility is defined as the obligation
to meet all social expectations, not written as law.
to educate employees to deepen their understanding of social problems.
toward society assumed by business.
to produce goods and services that society wants.
toward obeying state and federal laws.