1-A fire broke out in a well-reputed hospital in a city. Despite the fire fighters arriving within ten minutes of the occurrence, over a hundred people were severely injured. This was due to insufficient equipment necessary to evacuate people during an emergency. This was clearly a case of the hospital management’s faulty _____.
a. strategic planning
b. tactical planning
c. contingency planning
d. operational planning
2-Which of the following is a similarity between rules and regulations and standard operating procedures (SOPs)?
a. Both focus on a large set of activities.
b. Both specify responses to nonrecurring situations.
c. Both are relatively narrow in scope.
d. Both are single-use plans.