True or False
1- BPM is considered concluded when the new processes are both implemented and accepted.
which one is the right answer?
2. Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?
a- A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy.
b- A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers.
c- A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules.
d- A grocery store chain's use of information systems to produce products and services at a lower price than competitors.