1. The different stages involved in the writing process are recursive. This implies that the stages are
a. strictly chronological.
b. not distinct.
c. not equally important.
d. interrelated and not linear.
e. independent of each other.
2. Which of the following sentences contains surplus words?
a. Employees have the right to voice their opinion.
b. The company had to lay off 20 percent of its staff.
c. The committee reviewed the grant proposals.
d. It should be understood that attendance is expected at the staff meeting every Friday.
e. After reviewing the request, I decided to approve it.
3. Which of the following constitutes an internal audience for a private sector organization?
a. the organization's competitors
b. the organization's customers
c. the organization's senior management
d. the organization's suppliers
e. government officials
4. Which of the following is true about the formal network of an organization?
a. The formal network usually carries far more information than the grapevine or the informal network.
b. The formal network includes the lateral movement of information in an organization.
c. The formal network consists of communications that follow no set pattern.
d.The formal network enforces rigid rules on communication and has no effect in determining the course of the organization.
e.The formal network is not a single network but a complex relationship of smaller networks consisting of certain groups of people.
5. In a business communication process, the step involving the selection of a course of action is most likely to involve the act of
a. revising the draft carefully.
b. sensing a communication need.
c. defining the situation.
d. choosing the right communication channel.
e. sending the message.
6. Ronaldo is in the planning stage of writing a message. During which of the following steps in the planning process is he most likely to review the sales reports of the last three quarters?
a. determining goals
b. analyzing the audience
c. gathering and collecting information
d. analyzing and organizing information
e. choosing a form, channel, and format for the message