Question 1
1. Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers are currently considering the idea of assigning a coach to every new employee at the firm. Which of the following, if true, best supports this idea?
Organizational development at Westin has improved employee engagement.
As a high-performance work system, Westin relies on multi-skilled teams.
Westin employees participate in training and development programs twice a year.
The turnover rate of hourly employees at Westin is higher than the industry average.
Question 2
1. Diminished employee engagement is most likely shown by all of the following EXCEPT ________.
poor attendance
voluntary turnover
mental withdrawal
inadequate supervision
Question 3
1. Which of the bases for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination?
unsatisfactory performance
whistle blowing
misconduct
disregard
Question 4
1. When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, ________ has occurred.
mutiny
insubordination
wrongful discharge
emotional hardship
Question 5
1. Which term refers to the occupational positions a person has had over many years?
engagement
experience
promotion
career
Question 6
1. Managers at M&M Enterprises want to retain a greater number of the firm's older workers. Which of the following would most likely help the firm accomplish this goal?
offering flexible work arrangements
providing more full-time positions
establishing a coaching program
setting achievable career goals
Question 7
1. According to research, effective mentors have the ability to ________.
maintain control of the relationship
establish basic standards of performance
steer employees into important projects
teach employees how to complete tasks
Question 8
1. Which of the bases for dismissal is defined as the persistent failure to complete assigned duties or to meet prescribed standards on the job?
misconduct
unsatisfactory performance
lack of qualifications for job
changed requirements of job
Question 9
1. What is the most likely reason that retirement planning is increasingly important to firms?
rising number of acquisitions
changes in federal employment laws
concerns about future labor shortages
rising need for cost containment strategies
Question 10
1. Which of the following would LEAST likely measure employee engagement?
profitability
recruitment
absenteeism
customer satisfaction
Question 11
1. Which term refers to advising, counseling, and guiding an employee?
coaching
mentoring
appraising
training
Question 12
1. Allison, a new employee at Dixon Enterprises, has been assigned a career coach. Allison should most likely expect the coach to help her with all of the following EXCEPT ________.
negotiating for a lifelong learning account
obtaining development opportunities
identifying development needs
creating a five-year career plan
Question 13
1. Quinn, a new employee at Madison Enterprises, thinks that a mentor would benefit his career at Madison. In order to have a successful mentor-protege relationship, Quinn should most likely ________.
keep expectations vague for flexibility
ask his manager to be his mentor
focus on specific work issues
discuss his personal problems
Question 14
1. Which term refers to a planned learning event in which participants evaluate occupational trends, perform self-assessment exercises, set goals, and develop action plans?
employee orientation
team building retreat
career planning workshop
competency-based peer review
Question 15
1. Which of the following terms refers to the willful disregard or disobedience of a supervisor's authority?
insubordination
disobedience
harassment
mutiny
Question 16
1. Misconduct, one of the bases for dismissal, is defined as ________.
the deliberate and willful violation of the employer's rules and may include stealing and insubordination
an employee's inability to do the assigned work despite his or her diligence
the persistent failure to perform assigned duties or to meet prescribed standards on the job
an employee's inability to do the work assigned because the nature of the job has changed
Question 17
1. Which of the following is the role of a manager in an employee's career development?
providing positive employee references
identifying the main interests of employees
providing monetary assistance for higher education
linking performance appraisals to development plans
Question 18
1. Which term refers to the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment?
career management
career development
career planning
career
Question 19
1. Kareem, a college student, has just completed the Self-Directed Search test. By taking the test, Kareem is most likely trying to ________.
apply for a job
determine labor trends
assess cognitive strengths
identify suitable occupations
Question 20
1. What is the most common reason that employers transfer employees?
rewarding a high-performing employee
finding a better job fit for the employee
giving the employee more challenging work
allowing the employee to work part-time