1. Which of the interviewees seemed more satisfied in their work? Do you think satisfaction is related to their scores on formalization, centralization, and technology? Explain.
2. What is the primary objective of the federal income tax law? Does the law have other objectives? If the federal income tax law has multiple objectives, can it possibly achieve an acceptable level of simplicity?
3. What are the main differences between the three scores for the two people you interviewed?