Question 1. Ways to gain power through this method include shadowing senior, experienced members and engaging in professional development or coursework.
Authority
Novelty
Expertise
Reciprocity
Question 2. Finding a way for all parties to win rather than treating the discussion as a competitive situation where a win for one person translates into a loss for another is the key to __________________.
strong performance
good negotiation
effective leadership
creating coalition
Question 3. In order to keep employees aligned with ongoing organizational changes resulting from strategy implementation, leaders should communicate to all employees ______________.
immediate goals and the steps required to achieve them, but not goals likely to be achieved more than a year in the future
using email and other impersonal media so that face-to-face confrontations can be avoided with employees who dislike the changes being made
the rationale for decisions that may have a negative effect on some individuals or work units
All of the above
Question 4. Risk assessment involves five steps including identification, assessment and prioritization, reduction, simulations, and _____________.
management
training
communication
planning
Question 5. Strategic leaders should NOT __________________.
ignore short-term needs of the organization and employees while concentrating on the long-term vision and goals
help employees see the connections between their individual performance and organizational success
use current projects and products as paths to achieve the vision
use the vision statement only to help themselves set the future direction of the organization
Question 6. Which of the following statements about an organization's core values is INCORRECT?
Core values can help attract and retain talented employees.
Strong core values have become less important in today's business environment as recent corporate scandals have shown that they rarely affect executive behavior.
Core values such as honesty, fairness, and respect for others serve as the basis for organizations' social contracts with their stakeholders and shareholders.
Core values can guide decision making by both organizational leaders and front-line employees.
Question 7. Amazon.com was able to make significant strides in repairing their technical reputation by releasing a long statement including the "A's." These "A's" include acknowledging what happened, describing actions, addressing how they would avoid the problem in the future, and ______________.
answering consumer questions
applying crisis management techniques
apologizing for the inconvenience
appearing sincere and empathetic
Question 8. Which negative influence tactic is considered a less direct and harsh method of Machiavellianism?
Peer pressure
Bribery
Debasement
Modeling
Question 9. Once a discussion has stalled and both parties need time to think about the other individual's offers and concerns and to re-evaluate, as well as reassess limits and willingness to compromise, negotiation has reached a point where ___________ is necessary.
postponement
abandonment
redirection
a mediator
Question 10. Soft components in the 7-S model _________________.
are less strongly related to organizational culture than the hard components
include an emphasis on the competencies, skills, and expertise of employees
include strategy, speed, and sustainability
None of the above