Problem
Joan and John are having a conversation about a client:
Joan: I have given Mr Fisher his meds. I helped him take them as he sometimes forgets if we just leave them with him. Can you look in on him in the next half hour as he needs his bandaging done?
John: Oh yes - I agree that we should be assisting him to take his meds as you are right - he's getting a bit forgetful. Yes I will do Mr Fisher's bandages straight away.
• Which model of communication are Joan and John using?
• Which mode of communication is being used?
• How does John summarise Joan's communication to show that he has understood?