Question: Which issue frames the values in tension? How to get the insurance company to pay for a patient's therapy without their realizing the expense is for an uncovered diagnosis. How to ensure your department submits accurate bills while the hospital appropriately provides treatment for all who need and seek it. How to help Dr. Barrow's patient get the therapy she needs while getting her insurance company to pay for it without any questions. How to live into the organizational value of helping those with medical needs while staying within the requirements for fair and honest coding, which is part of your agreement with insurance companies.