1. A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors.
building a competitive advantage
utilizing management stratification
employing empowerment
creating core competency
restructuring
2. Which is an example related to a part of a decision that is not within the decision maker's control?
whether to hire more staff or not
whether to invest in equipment or not
whether or not new technology is developed
adding service hours, minus resource cost, within reasonable estimates of potential volume increases