Discussion Post: Strategically Managing the HRM Functions
read the case "Employees Make A Difference at Amy's Ice Creams" HR IN SMALL BUSINESS at the end of Chapter 16, Strategically Managing the HRM Functions available in your textbook Human Resource Management: Gaining A Competitive Advantage-Noe, Hollenbeck, Gerhart, Wright,11e., and answer the following questions:
• Which elements of a customer-oriented HRM perspective does Amy's Ice Creams seem to have?
• Suppose Amy's hired you as a consultant to evaluate whether the company has an effective HRM function. Which outcomes would you look for? How would you measure them?
Generally, a small ice cream shop such as Amy's cannot afford to pay store workers very high wages. How well do you think the company can achieve high?
The response should include a reference list. Using double-space, Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.