Read Article Dry Cleaners then answer the questions
• After reading article Dry Cleaners answers the following questions
• What could the Chung's have done differently to possibly prevent this lawsuit?
• Should stores offer this type of guarantee?
• When you see a "Satisfaction Guarantee" what do think that implies about the service provider?
• 3) Please read the following article
https://www.qualitydigest.com/magazine/2000/sep/article/measuring-and-managing-customer-satisfaction.html# (Links to an external site.)