1. When you are practicing______ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.
surface acting
deep acting
emotional contagion
external labor
2. __________ refers to any communication that indicates personal warmth or closeness.
Immediacy
Idiocy
Idealism
Reciprocity
3. When support is used as a_____ , it is given by one person in order to be “owed” support at some future time.
job motive
commodity
crutch
mentoring activity
4. A work spouse typically is a close but ________ relationship.
existential
platonic
secretive
volatile
5. _________ in the workplace can involve charges of sexual harassment, negative performance reviews, or the creation of a hostile work environment.
Life
Paybacks
Outrage
Revenge