1. When listening to someone you should evaluate what they are saying
True
False
2. Most people listen with the intent to reply, not understand
True
False
3. According to Covey most of us don't filter everything we hear through our life experiences
True
False
4. Being reactive is a component of genuine listening
True
False
5. If we understand the greatest need of the human heart, we will
a. Judge others based on our own point of view
b. Listen to others to see their point of view
c. Give others our advice constantly to help them
d. Probe others to find out what they are thinking