Using the Internet, answer the following questions:
1. What is the Malcolm Baldrige National Quality Award?
2. Identify three companies that have received the award during the most recent award year. Describe each company and the actions they took that apparently led to their selection.
3. Go to the website of Quality Magazine, which can be accessed from the chapter web links at the Interactive Study Center on https://www.thomsonedu.com/ accounting/hansen and, using the resources of this site, summarize three cases of companies that have improved their quality performance during the most recent year.