1. What's the hard and soft cost associated with workplace bullying?
2. Explain in detail the differences between what W. Edwards Deming referred to as “special” causes of variation versus “common” causes of variation. How does this relate to systems thinking?
3. Developing the Curriculum: discuss the federal government's role in identifying and promoting the aims of education in America. Is it working? Why or why not? Use the text to support your answer.