Problem:
We have all had to call the doctor's office, pharmacy or insurance company for assistance. What has your experience been?
List one for each. For example: I find it helpful when I can press "0" to bypass a recording and talk to a person directly. On the other hand, I find it extremely difficult to have to repeat the same information to every person I've talked to.
What was helpful and what was difficult?
What would you like to see change if anything?