Problem
Read Case Study: "Batman - adding value through quality of service". Write a two to three page paper (not including the title and reference pages) answering the following questions as shown in the approved style guide.
a) Has Everglo reached the end of the line in terms of its quality of service strategy?
b) As a competitor to Everglo, what would be your options in response to Everglo's latest moves?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.