Problem
I. "Quality patient care and safety is a crucial value for quality patient care and is tied to the patient experience and health outcomes. Delivering exceptional care means fulfilling administrative responsibilities while keeping patients as the priority." Explain.
II. One issue that is getting a lot of attention in healthcare organizational governce is climate changes. What are your thoughts on this and what do you think healthcare leaders should do to lead change in this area?
III. Your HCO has developed contractual affiliations with several primary care physician groups and is integrating them as a primary care service line. Several of the physician leaders approach you, saying that they would like to move toward implementing the patient-centered medical home concept. Make a checklist of questions you need to think about before you respond.
IV. The local library holds a monthly town-hall meeting attended by more than 100 residents, recorded for the web, and covered in several local news media outlets. You are asked to present a program that advocates for population health improvements. What would you emphasize?
V. Technology advances rapidly in many CSSs. To keep up, investments must be made in learning, training, and equipment. How does an HCO keep all its CSSs up-to-date? What are the mechanisms that identify investment opportunities? What is the mechanism to evaluate those opportunities?