Question:
You are a manager at a soft drink manufacturing company that has recently implemented Total Quality Management (TQM) principles. One of your staff members suggests one way of cutting costs is by reducing the number of quality inspections performed on the production line. He argues that this would save a lot of time and money for the company in the long run. What would the most appropriate response be, based on your knowledge of TOM principles? Select one: • a. You agree with your staff member's suggestion to reduce costs and implement the change immediately. • b. You encourage your team member's suggestion and request a formal proposal for the change. •c. You remind your staff member that TQM emphasizes the importance of quality and continuous improvement, and reducing inspections may compromise the product's quality. d. Seek approval from senior management before making any decisions.