Question: Rosa is a sales representative for a company that provides chartered flights. She has just closed a group of flight sales to a service organization of college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date. Which of the following would most likely help Rosa prevent post-sale problems? a) sending e-mails to other service groups referred to her by the client b) scheduling regular account reviews to assess the client's satisfaction c) asking the client to call her assistant with any questions d) submitting bills quickly to insure quick payment e) re-defining her service and product strategy