Question: What would be the most and least effective course of action to take from the choices below? Most Least Call the customer and suggest arranging a specific day and time each week to go over any requests she has. Explain that this will help ensure all her needs are met more efficiently than having a number of phone calls throughout the week. Ask your coworker if the two of you can work together to address the customer's requirements because one person alone cannot meet all of her needs. Call the customer and tell her you and a coworker will now both be her points of contact. Try to continue to meet the customer's requests doing your best to balance your other work with your customer service role. Count on your coworkers to pitch in and help if it reaches a point where you have to much to do and cannot get it all done. Explain to the customer that your current role includes responsibilities beyond customer service. Give her the names of other people from whom she can also request assistance and let her know that they can answer her inquiries as well.