• Question I: In your own words, describe what Clustering is. Also provide an example Clustering for Information Technology companies that is not in the Text book or slides.
• Question II: List the 7 Concepts of TQM. Also describe in your own words, 3 TQM Tools and include a description of what that tool might be used for.
• Question III: In your own words, describe what the Product Life Cycle is, and please describe how it is used in Forecasting.
• Question IV: As an Operations Manager, how would you decide to use Outsourcing as a strategic decision. What are some of it's advantages and what are some of its risks that you would be concerned about?
• Question V: How is Inflation impacting the operations decisions of restaurants? In your own words, what would be some key operations management decisions that you would focus on to deal with inflation if you were the operations manager for a restaurant chain?