What would be recommend to ensure that employees shared, Marketing Management

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What would be recommend to ensure that employees shared

Problem

A. What is a design document? What is included in a design document? How is it useful for training?

B. Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?

C. If were asked to implement a knowledge management system, what would be recommend to ensure that employees shared and accessed knowledge? Explain recommendations.

D. List the steps in project management. Discuss how each step helps in effective design.

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