The text discussed a not-so-effective method of dealing with conflict called avoidance. Managers, especially new managers, can sometimes be tempted to use this technique to resolve (avoid) conflict. Sometimes – at least in the short term – it is easier to ignore a problem than to address it. Give examples of where you may have seen this technique used. What were the results? How did it impact the culture of the organization? What personal characteristics are needed by managers to avoid avoidance ?