1. Research a USA company that recently moved a corporate headquarters or factory or research and development center from the USA to another country. What were the advantages and disadvantages for the company in their offshoring decision? Suggest a government-based incentive system to keep this offshoring from happening (Answer this question at least 2 paragraphs)
2. Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose a redesign of this service and its service delivery system. First, baseline the current service and system, and then suggest how to redesign and improve it. Make use of chapter ideas as best you can (such as house of quality, product and process simplification, service encounter design etc.) (Answer this question at least 2 paragraphs)