Problem
Reflect on a concept introduced in the chapter and record their reflections in a journal entry that includes the following details:
Supervision CONCEPTS AND SKILL-BUILDING Samuel C. Certo, PhD Emeritus Dean and Steinmetz Professor of Management Crummer Graduate School of Business Rollins College
Chapter nine Ensuring High Quality and Productivity
• Describe the consequences suffered by organizations as a result of poor-quality work.
• Compare product quality control and process control.
• Summarize techniques for quality control.
• Identify ways organizations measure their success in continuous quality improvement.
• Identify constraints on productivity.
1. An explanation of the concept chosen and Explanation as to why this topic was chosen
2. Description of its importance and/or relevance to Managers in today's complex work environment
3. A statement outlining what we have learnt from this concept and how these learnings can help us become a successful leader in the future.