Problem
It's an Operation Management Class for MBA.So try to think from Operation Managers perspective on papers. Consider the following 3 organizations and situations (write up at most 2 papers writing for each company):
1. JC Penny 2011/2012 new business model
2. Affordable Care Act rollout - only focus on the product and rollout, not the politics
3. MBTA winter 2015
Include answers the following,:
• For each, what was the major operational flaw associated with the company and situation?
• What does it take to win back customer loyalty? Has the organization fulfilled this?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.